TOKYOROBOTICS Hoodie /04

Orders cannot be shipped to P.O. Boxes or Mail Boxes. Most orders will require the consignee or receiver to sign the carrier delivery receipt and provide personal identification.

TOKYOROBOTICS and Shipping Partners (e.g. FedEx/UPS/DHL) are not responsible for (a) Lost; (b) Stolen; or (c) Damaged parcels after deliveries to originally-provided addresses are complete and confirmed by the carriers. It is the customer's own and sole responsibility to provide and guarantee a safe delivery environment, continuously track parcels until delivery, and effectively look after parcels upon delivery.

Furthermore, the customer is solely responsible for all possible risks and expenses caused by changing the delivery address after the order is shipped to the address provided when the order is placed. 

ORDERS SHIPPING TIME

All orders are shipped in 7 business days unless stated otherwise in the product page. Shipping times for each product vary depending on stock and availability. The estimated shipping time of each product is shown when you checkout your order. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

CARRIER SHIPPING TIME

After orders are shipped, estimated delivery times depend on the shipping method chosen (e.g. Standard Shipping or FedEx/UPS/DHL International Priority). Estimated delivery times are just for reference purposes and based on parcels shipped to specific regions in normal shipping conditions. Estimated carrier delivery times are never 100% guaranteed by the carriers as external or third-party factors, not controlled by the carriers, may affect the average delivery time of orders sent in specific times, scenarios and conditions.

SHIPPING SERVICES

Orders are shipped by Fedex, DHL, UPS or other shipping partners, depending on destination and service availability.

SHIPPING FEE

Shipping costs are based on services costs provided by third-party shipping partners. Shipping costs may vary according to destination and other unpredictable variables such as shipping, aviation, and other industry factors. 

COUNTRIES WE SERVE

We reserve the right to sell and ship only to specific countries. If your country is not in the list of countries that we serve, please contact us before placing your order. To know more about the countries we ship and serve, please read our FAQ page.

CUSTOMS AND IMPORT TAXES

Some countries tax imported goods. That requires the recipient to pay additional charges before the product can be delivered to the customer. It's the customer's sole and own responsibility to clear all customs procedures and pay any local import taxes or additional charges. If you're not sure if your products will be delivered without additional taxes by your local regulations, please contact your local post office or customs department.

SHIPPING NOTICE

Orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

Please confirm your address before payment. If you enter the wrong address, please contact us in a timely manner before the order is shipped.

When you place an order, you are solely responsible for entering your correct name, shipping address, and contact information so that we can deliver your items successfully.

Orders cannot be shipped to Shared, Rented or P.O. Boxes. Some orders will require the consignee or receiver to sign the carrier delivery receipt and provide personal identification.

For special shipping requests, please contact our customer service.

We do not accept returns or exchanges unless the item you purchased is proven to be defective from the manufacturer. If you receive a defective item, you must contact us within 5 days after your order is delivered.

Claims of missing or damaged parts, accessories or items in original (sealed) product boxes have to be supported by continuous visual evidence (video footage) during unpacking of sealed and original packagings. Claims of missing or damaged parts, accessories or items in original (sealed) product boxes without support of continuous video footage during unpacking are not entitled to returns, refunds or exchanges.

Defective items must be either collected or shipped back to us (free of charge) for inspection. Upon receipt and inspection of the returned product, we will notify you within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect. If you are eligible, we will either refund the original product price, using the original method of payment, or send you a replacement product (shipping fees will apply).

All orders are meticulously packed using continuous high-definition (HD) video recording in order to register parcel contents, originality and perfect (new) condition of all items. Video proof is adopted in order to protect both our customers and (us) TOKYOROBOTICS.